OpsPulse MCP Agent Hub
Project Overview
OpsPulse MCP Agent Hub is a multi-tenant autonomous RevOps and order-to-cash orchestration platform engineered by Eternitech for a high-growth B2B SaaS and hardware enterprise reconciling contracts across HubSpot, NetSuite ERP, Stripe Billing, and Zendesk.
The Architectural Challenge
Custom enterprise deal structures—mid-term seat expansions, hardware RMA credits, and multi-entity PO splits—created over 1,400 manual billing and fulfillment exceptions per month. Brittle point-to-point Zapier/iPaaS webhooks silently dropped failed payloads, while unrestricted AI agents posed unacceptable financial write risks.
Engineering Solution & Tech Stack
Eternitech architected a governed suite of domain-isolated Model Context Protocol (MCP) servers paired with a stateful agent execution engine featuring RBAC scopes, idempotency keys, and Slack human-in-the-loop approval gates.
- Typed MCP Server Mesh: Dedicated TypeScript and Go MCP servers expose NetSuite, Stripe, HubSpot, and Postgres capabilities with strict JSON Schema input validation and read-vs-mutate permission tiers.
- Stateful Checkpoint Orchestration: Multi-step agent runs persist every tool call, ERP response, and reasoning trace in PostgreSQL, allowing deterministic replay without duplicate invoice creation.
- Policy-Gated Slack Approvals: Refunds or credit memos under $500 execute autonomously; higher-value mutations post a diff preview with one-click CFO/Controller sign-off in Slack.
- Real-Time Token & Latency Budgets: Intelligent routing pairs fast Haiku/Flash models for classification with frontier reasoning models only on ambiguous contract clauses.
Quantified Production Outcomes
| Metric | Legacy iPaaS + Manual Ops | OpsPulse MCP Production |
|---|---|---|
| Order-to-Cash Exceptions Auto-Resolved | 12% | 81.4% autonomous |
| Month-End Revenue Reconciliation Close | 9 business days | 2.5 business days |
| Duplicate / Unintended ERP Mutations | 18–25 / quarter | 0 (Idempotent + Policy-Gated) |
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